Acts of Kindness Make All the Difference in how People View their Day
My cousin posted the following on Facebook: “Wow!!! I decided to stop at the McDonald's Drive Thru tonight before going bowling. As I reached for my purse to pay, the cashier said, ‘The car in front of you paid your bill.’ Thank you to whoever you were!!! I had a really tough day today and that small gesture turned my frown to a smile, THANK YOU again!!!!!” Acts of kindness almost always make peoples’ days. They also leave the kind person feeling very good. Kind acts don’t have to cost money. A smile, a kind word, a compliment and a hug are all examples of kind acts that don’t cost anything and yet, all have the potential making someone’s day. We all need kindness and its ripple effect of well-being now more than ever.
There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson. Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends.
Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year!
Imagine a workplace where every employee is engaged with their work ... where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don't need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can't be easily copied. They're constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.
Ross Reck's Selling Made Incredibily Easy [Kindle Edition] If you want to be an incredibly successful salesperson without killing yourself in the process, there’s only one way to go - it's called repeat and referral business. In other words, get your customers to do all the hard work for you. This 70 page book will show you how to work smarter instead of harder as a salesperson. The payoff for using this method of selling is simple: You'll be far more successful with far less effort and stress, but most important, you'll feel really good about yourself.