A subscriber sent me an email regarding an act of kindness she had performed. It contains an important lesson and I’d like to share it with you. “About 2 weeks ago, I was at the dentist for my semiannual cleaning. I've seen the same hygienist and assistant for years. It was really cold here at the time and I had on a nice cashmere scarf. While hanging up my coat and scarf the assistant remarked on its softness, loved the colors, and playfully wrapped it around her neck. She asked if she could wear it for a little bit as she'd been cold all day. ‘Sure,’ I said. ‘In fact, why don't you wear it forever. Keep it as my gift.’ She thought I was joking until I finally convinced her I was serious. The joy and gratitude on her face was my great joy seeing her so happy. It was a little gesture and made her happy. I felt happy all day knowing she was happy. Amazing how that works.” We all need to perform more acts of kindness. The payoff for doing so is fantastic and it makes the world a better place.
If you have performed or been on the receiving end of an act of kindness, please share it with me. Maybe we can feature it in a future issue of my Weekly Reminder.
There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson. Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends.
Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year!
Imagine a workplace where every employee is engaged with their work ... where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don't need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can't be easily copied. They're constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.
Ross Reck's Selling Made Incredibily Easy [Kindle Edition] If you want to be an incredibly successful salesperson without killing yourself in the process, there’s only one way to go - it's called repeat and referral business. In other words, get your customers to do all the hard work for you. This 70 page book will show you how to work smarter instead of harder as a salesperson. The payoff for using this method of selling is simple: You'll be far more successful with far less effort and stress, but most important, you'll feel really good about yourself.