Category: General

  • Ross Reck: Failure Is Something We Should Embrace, Not Fear

     

    Embracing Failure

    FailureFew people will argue with the old adage that, “Experience is the best teacher.”  Experience is all about trying something new, failing, learning from that failure and then trying again until you get it right.  When you think about it, that’s how you learned how to ride a bicycle.  The only problem is that many people fear failure even more than they fear snakes!  Their fear keeps them from stepping outside their comfort zone and trying new things.  As a result, the don’t learn, they don’t grow and they miss out on many of the wonderful and exciting things that life has to offer.

    To fear failure is to fear success because the road to success is always paved with a series of failures that someone learned from along the way.  So, do yourself a favor–step outside your comfort zone and try something new that you’ve always wanted to try.  View the challenge as if you are getting ready to learn how to ride a bike.  Instead of concentrating on the initial failures that are going to occur, focus on how good it’s going to feel when you finally succeed!  Believe me, if you do this, you’ll be really glad you did. [1]

    References:

    1. RossReck.com
    • 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]

      Now Available from Amazon.com for $15.99

      Kindle and Paperback Editions available from Amazon.com

      Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

  • Ross Reck: Advice On Giving Advice: Give It Only When It’s Asked For

    I’ve Got Some Advice For You

    Problem - ProblemsEvery now and then, you’ll come across someone who is struggling while trying to solve a problem that you already know how to solve.  The temptation is to offer this person advice and thus put an end to his or her struggle–after all, offering a helping hand seems like the right thing to do.  Well, my experience has taught me time and again that such unsolicited advice is usually not welcome.  The old adage about advice is true:  Fools won’t heed it and wise people don’t need it–and both will resent you for giving it!

    The fool will resent you because he or she already thinks they know everything.  The wise person will resent it because your advice will deprive him or her of a first hand learning experience.  So, the next time you’re tempted to dole out free advice, ask yourself the question, “Did this person ask for my help?”  If the answer is no, do yourself and the other person a big favor and keep walking

    References:

    1. RossReck.com

    • Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle & Paperback Editions]

      Now Available from Amazon.com for $15.99

      Turning Your Customers into Long-Term Friends by Ross Reck
      Available from Amazon.com

      There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson.

      Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends. Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year! How did Joe do it? The answer is simple. 65% of his sales were to repeat customers and the other 35% were to customers who were referred to him by his repeat customers.

      So, the year that Joe Girard got into The Guinness Book of World Records for selling 1,425 cars, how many cars did he actually sell? The answer is NONE! His customers sold them for him. Why? Because Joe took the time to turn each of his customers into a long-term friend. As Joe put it, “I stand in front of my product as well as behind it.” In other words, before you could buy a car from Joe, you first had to buy Joe. He wouldn’t let you buy a car from him until he turned you into a friend. Then, after you bought a car from Joe and you experienced a problem either with the car or someone at the dealership, Joe went to bat for you and personally saw to it that the problem was resolved to your satisfaction. Joe also made it a point to stay in touch with his customers after they bought a car from him; he didn’t forget about them and he made sure they they knew it. Yes, Joe truly loved his customers and they loved him back by providing him with enough repeat and referral sales to make it possible for him to sell more than 13,000 cars in 12 years.

      As Joe said in his book, How to Sell Anything to Anybody, “All of my customers these days are people who ask for me by name. All of them.” You too can enjoy the same level of success as Joe Girard once you stop focusing on making sales and start focusing on turning your customers into long-term friends.


  • Ross Reck: The Surest Way To Gain Influence

    Ego - Self-interestIs Your Ego Showing?

    Ross Reck writes, “Many people attempt to gain influence by calling attention to themselves–things they’ve accomplished, places they’ve been, things they own, people they know and so forth.  While such behavior comes quite naturally to most of us, it does little to improve your standing with those around you because most people tend to resent such behavior.  What does improve your standing is to call attention to the deeds and accomplishments of others.  This works extremely well for two reasons:  First, when you call attention to the accomplishments of someone else, you make that person feel really good which naturally endears them to you.  Second, you come across to those who observed your behavior as a caring, giving human being–the kind of person they want to spend more time with.  So, the next time you’re tempted to call attention to some of your personal deeds and accomplishments realize that you won’t be benefitting yourself by doing so.  Instead, direct that attention to the accomplishments of those around you and watch your level of influence take off.” [1]

    References:

    1. RossReck.com

    • 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]

      Now Available from Amazon.com for $15.99

      Kindle and Paperback Editions available from Amazon.com

      Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.


  • Exhibit 19

    House Judiciary Committee

    References:

    1. Exhibit 19 (PDF) – SB 1038 Arizona House Judiciary Committee Floor Debate Transcript 960410