General

Betty Clooney, Leonard Standley and his orchestra and The Four Freshman - Billboard - October 18, 1952, Page 15 Betty Clooney, Speedway Petroleum Corporation, Floyd Rice Ford Agency, Grand River Chevrolet, W.B. Doner Agency - Billboard, January 17, 1953, Page 10 … [Read more...] about Goin’ Steady – WXYZ Variety Show

The key to creating loyal customers is simply listening.  If you listen long enough and hard enough, the customer will tell you exactly what it’s going to take to maintain his or her loyalty.  All you need to do then is act on this information and you are home free.  As simple as this sounds, most of us don’t listen to our customers very well.  We tend to be preoccupied with … [Read more...] about Ross Reck: Listening Builds Loyalty

Relationships are investments that have an awesome return.  The reason is that personal relationships, as they develop, naturally lead to trust.  When people trust you, they get excited about going the extra mile for you because they know you're going to reciprocate in some meaningful way--whether it be a "thank you," a pat on the back or something more tangible.  So, take the … [Read more...] about Ross Reck: Look At Your Relationships as Investments