Category: Reck, Ross; Dr.

Comfort Zone

Study after study has shown that highly successful people possess high levels of self-confidence–a rock solid belief in their abilities.  This confidence stems from the fact that they have very large “comfort zones.”  The reason for this is that highly successful people, as they go through life, are constantly trying out new and different things–they are continually expanding their comfort zones while those around them are content to keep their comfort zones just as they are.  This is why highly successful people are likely to see a glass as being half full as opposed to half empty and why they are more apt to see opportunity when those around them only see risk.

So, if you want to increase your self-confidence one baby step at a time, start expanding your comfort zone on a daily basis–order something new from the dinner menu, introduce yourself to someone at work who you currently don’t know, learn another language or attend a self-improvement class.  If you do, your perception of what you can make happen will dramatically increase and you’ll start seeing opportunities in places where you only saw risks. – Ross Reck

References:

1. RossReck.com

Rage in the Car

The last thing you want to do when someone cuts you off in traffic, doesn’t say thank you or doesn’t hold a door open for you, is to take it personally.  Keep in mind that such behavior is not directed at you, it’s directed at the world.  People who behave like this are generally miserable and unhappy with little or no joy or fun in their lives.  If you respond in kind, you only reinforce their jaded view of the world which means they’re even more likely to behave the same way in the future.  So, instead of becoming angry or upset with such people, feel sorry for them.  Take consolation in the fact that they’re stuck with their miserable unhappy selves for the rest of their life while you only had to deal with them for 10 seconds.  Then take the high road by taking a deep breath, smiling and moving on. – Ross Reck [1]

References:

1. RossReck.com

• Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle & Paperback Editions]

  Now Available from Amazon.com for $15.99

  

  There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson.

  Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends. Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year! How did Joe do it? The answer is simple. 65% of his sales were to repeat customers and the other 35% were to customers who were referred to him by his repeat customers.

  So, the year that Joe Girard got into The Guinness Book of World Records for selling 1,425 cars, how many cars did he actually sell? The answer is NONE! His customers sold them for him. Why? Because Joe took the time to turn each of his customers into a long-term friend. As Joe put it, “I stand in front of my product as well as behind it.” In other words, before you could buy a car from Joe, you first had to buy Joe. He wouldn’t let you buy a car from him until he turned you into a friend. Then, after you bought a car from Joe and you experienced a problem either with the car or someone at the dealership, Joe went to bat for you and personally saw to it that the problem was resolved to your satisfaction. Joe also made it a point to stay in touch with his customers after they bought a car from him; he didn’t forget about them and he made sure they they knew it. Yes, Joe truly loved his customers and they loved him back by providing him with enough repeat and referral sales to make it possible for him to sell more than 13,000 cars in 12 years.

  As Joe said in his book, How to Sell Anything to Anybody, “All of my customers these days are people who ask for me by name. All of them.” You too can enjoy the same level of success as Joe Girard once you stop focusing on making sales and start focusing on turning your customers into long-term friends.

Being Nice!

A number of years ago, a group of researchers studied 16,000 corporate executives.  They found that the “high achievers” in the group tended to be every bit as concerned with people as they were with profits.  The “medium achievers” were concerned only with performance numbers, while the “low achievers” were obsessed with their own survival.

The high achievers listened to their subordinates and often asked for their advice.  The medium achievers listened only to their superiors, while the low achievers avoided communication as much as possible.  Bottom line: being a nice approachable person who listens goes hand in hand with being a highly successful manager–and it always has! – Ross Reck [1]

References:

• RossReck.com

• 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]

  Now Available from Amazon.com for $15.99

  

  Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

Mr. Reik is right

I came across an interesting quote made by a psychologist named Theodore Reik [2] nearly 50 years ago.  It went, “In order to be happy oneself, it is necessary to make at least one other person happy.”  He went on to say, “The secret to human happiness is not in self-seeking, but in self-forgetting.”

What this means is that we humans do not have the capacity within our individual selves to make us happy.  Rather, we have to reach out to others and touch them in ways that make them happy before we can be happy.  In other words, if we focus on making those around us happy, our own happiness will take care of itself.  And, the more people we make happy, the happier we’ll be.  So, what are you waiting for?  Reach out to those around you and touch them in ways that make them happy–smile, say something that brightens their day, hand them a flower, give them a hug, shake their hand or pat them on the back.  Do this for just one day and at the end of that day, take stock of how you feel about yourself.  You’ll find that Mr. Reik is right! [1]

References:

1. RossReck.com
2. Wikipedia – Theodor Reik

• 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]

  Now Available from Amazon.com for $15.99

  

  Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

Maya Angelou appeared on the Oprah Winfrey show recently and said, “I’ve learned that you can tell a lot about a person by the way he or she handles these three things: a rainy day, lost luggage and tangled Christmas tree lights.”  Maya is right on the money.  If you can negotiate events like this with a smile on your face, then you’re the kind of person who is getting the most out of life.

Losing your temper when an airline loses your luggage is the easy thing to do, but it solves nothing–it ruins your day, the days of those around you and it makes you look like an immature idiot!  So, do yourself a favor.  The next time an airline loses your luggage or you’re confronted with a huge ball of tangled Christmas tree lights, lighten up–take a deep breath and say to yourself, “This is the stuff that memories are made of,” and enjoy the ride.  Your life will be much richer if you do. [1]

References:

1. RossReck.com