Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat. I tried to turn it off several more times, but it was nothing doing. So, I turned off the breaker on the circuit that led to the range. The next morning, armed with my Lowe’s Protection Plan and receipt, I drove to the Lowe’s where I had purchased the range to ask what I needed to do to get it fixed. During the drive, I found myself wondering what kind of bureaucratic hoops the employees of this store were going to make me jump through before they agreed to fix my range. I had no clue that I was in for a very pleasant surprise. After I told a Customer Service Representative named Chastity my story, she immediately took the Protection Plan booklet and my receipt from my hand and said, “Please have a seat, I’ll take care of this.” She made numerous phone calls, was put on hold several times and all the while she was cheerfully helping other customers. Ten minutes later, Chastity motioned me to come up to the counter, handed me a phone receiver and said, “The woman on the phone would like to speak with you.” The woman asked me for my street address and zip code and said a repair person would be at my house on Monday somewhere between 12:00 noon and 4:00 PM and that there would be no charge—which was exactly what I wanted to hear! After I hung up the phone, Chastity thanked me for coming in and gave me a big hug. I was so impressed with the way she handled my situation, that I spoke to the store manager, sang Chastity’s praises to her and later called Lowe’s corporate office and did the same. I’ve never had a reason to brag about Lowe’s before, but I do now. Thank you, Chastity![1]
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It all began at the McDonald’s Drive-Thru in Scottsburg, Indiana around 8:30 PM this past Father’s Day. An unknown woman pulled up to pay for her approximately $6.00 food order. When she looked back, she saw a dad with four kids and told the McDonald’s employee that she would pay for his $36.00 order as well and told him to tell the dad, “Happy Father’s Day.” When the dad found out that his meals were paid for, he agreed to pay for the next two cars behind him. From that point until closing time at midnight 167 consecutive drivers paid it forward. This is a wonderful example of how one simple act of kindness can ignite a chain reaction of kind acts. If you would like to read more about this amazing story, 
My friend recently made an evening trip to the grocery store that didn’t go as she expected it to. After she picked up the items she wanted and got ready to check out, she remembered that she needed ice cream. So, she returned to the back of the store to get it. When she got ready to check out again, she remembered that she needed butter and went back for it. When she approached the checkout line for a third time, she noticed that the person behind her had only one item, so she asked her to go in front of her. Next, the checker couldn’t figure out how to ring up her tomato and it took more time which began to irritate her. Just as she was paying for her groceries, a car crashed between two pillars outside the front of the store. When she walked to her car, she realized that her car had been hit first on the passenger side. Had she not had these delays, she would have been unloading groceries into her car on the passenger side and would no doubt have been seriously injured. My friend is very thankful for the way things worked out and offers the following advice: “When things don’t go the way we think they should, don’t get upset. Remember, things happen for a reason. This could be fate handing you a blessing.”