Tag: Ross Reck

  • Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard

    Instant Turnaround by Ross Reck
    Available from Amazon.com

    By Dr. Ross Reck and Harry Paul

    Transform Your Workplace!

    Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from the most basic aspect of business reality—that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they’re being treated—the authors point out that the most important part of the job of every manager, team leader, supervisor, and executive is to treat people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.

    At the book’s center is the story of Nancy Kim, a human resources director at a magazine that is struggling with all the problems associated with unhappy employees—low productivity and morale along with high absenteeism and turnover. After she openly challenges the CEO’s new management-by-the-numbers system, she’s charged with turning the situation around immediately. Filled with real-world studies, Instant Turnaround! shows anyone how to turn the workplace into a destination—a place where working hard feels like hardly working because it’s engaging, enjoyable, and fulfilling.

  • Ross Reck: People Remember Acts of Kindness

    BlueberriesI grew up in southwestern Michigan where a lot of farms grow blueberries. My cousin Chris grew up there too and then moved to central Illinois where no farms grow blueberries. Every year during blueberry season Chris would go back to Michigan to visit her parents and she would bring blueberries back to central Illinois to share with her friends. She has since moved back to Michigan. Recently, she posted a memory from six years ago on Facebook. Here’s how it read: “Just got back from Michigan with blueberries…. Had almost 800 pounds that I delivered. Dad can’t figure out why I put myself through it each year, however this year the berries are wonderful.” One of her friends commented: “We just got back from Michigan and we brought back blueberries. I thought of you and what a labor of love it was for you to bring back blueberries for all of us.” Chris’ response was, “I enjoyed every minute!!!!” Another friend posted, “I miss you too and those blueberries you brought us!!!!” What this example illustrates is that not only do people remember acts of kindness, they remember the people who performed them as well.

    Referencesw:

    1. RossReck.com

    • 100% Employee Engagement Guaranteed! Newly Revised [Kindle & Paperback Editions]

      Now Available from Amazon.com for $15.99

      Kindle and Paperback Editions available from Amazon.com

      Imagine a workplace where every employee is engaged with their work … where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don’t need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can’t be easily copied. They’re constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

  • Ross Reck: Caring Energizes Everyone Around You

    HugWhen you open up and care about people, you make them feel really good about themselves.  This releases the reservoir of positive energy that resides in all of us.  As a resut, people not only feel compelled to care back, but they use some of this newly released positive energy to care about those around them–thus releasing their reservoirs of positive energy.

    These people, in turn, feel compelled to care back and start caring about those around them.  It’s like a huge chain reaction of positive energy being released.  Pretty soon your whole work area is buzzing with excitement.  So, take a little time to smile and show a genuine interest in those around you.  It will not only make your daily load a lot lighter, it will make being at work a lot more exciting for everyone. – RossReck.com

  • Ross Reck on Customer Service

    LowesFive months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat. I tried to turn it off several more times, but it was nothing doing. So, I turned off the breaker on the circuit that led to the range. The next morning, armed with my Lowe’s Protection Plan and receipt, I drove to the Lowe’s where I had purchased the range to ask what I needed to do to get it fixed. During the drive, I found myself wondering what kind of bureaucratic hoops the employees of this store were going to make me jump through before they agreed to fix my range. I had no clue that I was in for a very pleasant surprise. After I told a Customer Service Representative named Chastity my story, she immediately took the Protection Plan booklet and my receipt from my hand and said, “Please have a seat, I’ll take care of this.” She made numerous phone calls, was put on hold several times and all the while she was cheerfully helping other customers. Ten minutes later, Chastity motioned me to come up to the counter, handed me a phone receiver and said, “The woman on the phone would like to speak with you.” The woman asked me for my street address and zip code and said a repair person would be at my house on Monday somewhere between 12:00 noon and 4:00 PM and that there would be no charge—which was exactly what I wanted to hear! After I hung up the phone, Chastity thanked me for coming in and gave me a big hug. I was so impressed with the way she handled my situation, that I spoke to the store manager, sang Chastity’s praises to her and later called Lowe’s corporate office and did the same. I’ve never had a reason to brag about Lowe’s before, but I do now. Thank you, Chastity![1]

    References:

    1. RossReck.com
    2. Lowe’s

  • A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish

    The Finish Line
    The Finish Line

    Some people get off to a very good start in life often for reasons beyond their control–sometimes their parents are able to do things for them that other people’s parents can’t or they’re born with special gifts that others aren’t. While we can’t do anything to alter the circumstances surrounding the earlier stages of our lives, we can do something about the latter stages which means we can all finish strong. When I think about finishing strong, I’m reminded of the great Major League Baseball player, Roberto Clemente, who played for the Pittsburgh Pirates. His beginnings were humble and poor. As a young man, he worked beside his father in Puerto Rico in the sugar cane fields loading and unloading trucks. In 1955, he began his 18-year Major League playing career. During that time, he was selected to 15 All-Star teams, won 12 Gold Glove awards, won the National League batting title four times and won the National League’s Most Valuable award in 1966. Yet, with all these accomplishments, Roberto Clemente is most remembered for how he finished out his life. He died in a plane crash delivering relief supplies to earthquake victims in Nicaragua on New Year’s Eve, 1972. He wasn’t content to rest on his laurels or bask in the limelight of his success. Instead, he was concerned about bringing relief to suffering people whom he had never met.