By Dr. Ross Reck and Harry Paul Transform Your Workplace! Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, Harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the … [Read more...] about Instant Turnaround!: Getting People Excited About Coming to Work and Working Hard
Ross Reck
Ross Reck: People Remember Acts of Kindness
I grew up in southwestern Michigan where a lot of farms grow blueberries. My cousin Chris grew up there too and then moved to central Illinois where no farms grow blueberries. Every year during blueberry season Chris would go back to Michigan to visit her parents and she would bring blueberries back to central Illinois to share with her friends. She has since moved back to … [Read more...] about Ross Reck: People Remember Acts of Kindness
Ross Reck: Caring Energizes Everyone Around You
When you open up and care about people, you make them feel really good about themselves. This releases the reservoir of positive energy that resides in all of us. As a resut, people not only feel compelled to care back, but they use some of this newly released positive energy to care about those around them--thus releasing their reservoirs of positive energy. These people, … [Read more...] about Ross Reck: Caring Energizes Everyone Around You
Ross Reck on Customer Service
Five months ago, I bought a Whirlpool electric range from the Lowe’s that’s near my home. After I finished cooking dinner this past Thursday, I noticed that the oven wouldn’t shut off. It sounded like it had shut off, but when I opened the oven door half an hour later, it was still producing heat. I tried to turn it off several more times, but it was nothing doing. So, I turned … [Read more...] about Ross Reck on Customer Service
A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish
Some people get off to a very good start in life often for reasons beyond their control--sometimes their parents are able to do things for them that other people's parents can't or they're born with special gifts that others aren't. While we can't do anything to alter the circumstances surrounding the earlier stages of our lives, we can do something about the latter stages … [Read more...] about A Good Start in Life is Great, but it’s Nothing Compared to a Strong Finish