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Of the thousands of News "Nuggets" that are added to our databases each day, we try to select weekly a few that we feel challenge and inform our viewers/readers the most.

Recent postings from our clients....

A Wonderful Act of Kindness Performed by a Caring Angel

KindnessJennifer Earl recently posted the most touching article on From a rooftop across the street from Wrigley Field, Ryan Hamilton watched as a blind man tried to hail a cab after a Saturday afternoon Cubs game. The area was crowded with thousands of people and the man was having no luck stopping a taxi. As she walked out of a Wrigleyville restaurant, Casey Spellman spotted the man and immediately split from her friends and asked him if he wanted help getting a cab. According to Ms. Spellman, "He said, 'Yeah, you sound pretty, so cabs will probably stop for you before me.'" She then stepped out into the street and within minutes a taxi pulled up. Ms. Spellman then helped the blind man into the cab and hugged him goodbye. Ms. Spellman didn’t think the incident was any big deal, but Mr. Hamilton, who was watching from above, was so touched that he posted his photos of the encounter on Facebook praising the woman for her kindness. The post has since gone viral with nearly 8,000 shares. As Mr. Hamilton put it, “Awesome to see such kindness in a world that the media portrays so much hate in.” If you want more about this beautiful incident or see the photos, click on the following link.  

Speaking--Early On

Palm of HandIn the early seventies most speakers would stand behind a podium and have their notes right in front of them.  From the start my goal was to start out at the podium and then get out and walk around moving forward so that I'd talk personally to one group then another and another. I figured the podium came between me and the audience.   I wanted everyone in that audience to feel that I was talking directly to them.  This style demanded that I work mostly without notes.  Instead of memorizing a speech word for word I’d just talk to the people. Of course this was all thought out bit by bit.  I worked generally in five to seven minute segments and when I put up to ten of these together and work in some off the cuff humor and such I could actually talk for up to 90 minutes if that is what the programmer desired. Of course, my material had to be good enough and I had to deliver it in a way that would hold the audience all the way, no matter what time frame. Generally 45 minutes was a good length.

I was studying the styles of half a dozen of the top speakers. I even wrote a book about what I learned titled How To Hold An Audience In The Hollow Of Your Hand.

I was still working for the Grand Trunk Western Railroad at Battle Creek and when we stopped carrying passengers we had the passenger platforms standing idle. I used to go out and walk up and down the platforms rehearsing my speech segments.  In my mind out there I suppose that anyone watching me could figure I was out of my mind or downright nuts. That didn’t bother me.  I was a man with a goal and a mission and a burning passion to improve my style and as quickly as possible.

My plan worked.  Walking and talking became easier for me.  I could go right out into the audience at banquets and do a whole presentation. The bookings that followed indicated that I was on the right track. (for speaking!)

Just maybe a whole lot of people discover that they have to break out of the norm to find success in whatever field they choose. 

I can still see myself a walking and talking up and down that platform with gestures.

Pochert, Terrel L 'Terry'

Terry PochertAM/FM/TV Engineering, News editing supervisor.

You Never Know when Fate Will Step In

Child CrisisThree years ago, Amanda Levens was the associate head coach of the Arizona State University women’s basketball team. According to an article by Chris Murray which appeared in the Reno Gazette-Journal, Coach Levens was driving between her home and the ASU campus when a voice on the radio said, “There are more than 17,000 kids in foster care who could use your help. At the time Coach Levens was in her mid-30s, with no kids, single and working 80-plus hours a week as a basketball coach, but something about the plea from the voice on the radio resonated. She thought, “I can help! I want to help!” She went to the first adoption orientation available, took all the required classes, and was matched (about a year later) with a set of brothers who were three and four. The adoption became official a little more than a year ago, but her boys still weren’t calling her Mom.  They called her Amanda or Mama Amanda. Two months later they were in Costa Rica with the ASU basketball team and her boys finally started calling her Mom. In coach Levens’ own words, “It actually took a lot longer than they said it would, but it just melted my heart.” Imagine how different three lives would be if Coach Levens hadn’t had her radio on that day. If you would like to read this heart-warming article in its entirety, click on this link

Out Our Window

Out Our WindowWatching the squirrels recently was such a treat for wife Jean that I asked her to share with you what was going on. Here is her wonderful, in depth report. 

It was sad to read that P.T. Barnum’s Circus shut down, but on a much smaller scale we recently found a replacement right outside our office window .

Viburnum nudum is a deciduous shrub that grows in the wild, likely planted by birds. It leafs in spring, then pretty white flowers come, followed by berries…and that is where this story begins.  A good mental exercise for Monday morning if you follow carefully, since we did not have a video camera handy.

Just outside the window are two sizable Viburnums, beneath the tall hickory trees where the squirrels do their daily, entertaining calisthenics.  Younger branches on the Viburnum are willowy and the berries are at the end of the branch.  Well, on this morning a squirrel with good sight spotted the berries and tried several times without success to climb to the end to reach them.  He then spotted a young hickory tree whose branches are stronger and 'figgered how he could climb the hickory tree, then jump near the end of the Viburnum branch.  Smart critter!  He made the jump and clung to the Viburnum as it swayed and drooped, holding on alternately with all four sharp little feet, then front only.  Still could not get his teeth to the berries.  He revamped his plan, tried several limbs, finally spotted one that he could hang from using only his two back feet and reach the berries with his sharp little teeth!  Never had I seen a squirrel hang by his back feet, full length suspended! It is not possible to describe how he reached this position. He stayed until he had his fill, then jumped (or fell?) to the ground.

I could see several lessons in watching this free show – determination, ingenuity, perseverance, appreciation for nature, struggle for food, AND value in turning off the computer and getting outside...for starters."  

Stupid Is As Stupid Does

StupidDid you ever do anything really stupid?  Things that cost you dearly?  Maybe you lost a friend or a lover or a job or a career because of your stupidity. Maybe you got kicked out of school or were publicly humiliated. Maybe you went to jail. 

Now if you are expecting me to go on and tell you about all of the stupid things I have done you are wrong.  This isn't about my stupidity, it is about yours.

I can see a few pompous asses reading my newsletter and saying smugly, "I've never done anything stupid in my lifetime."  Baloney! Just saying that is stupid.

Forrest Gump, that famous philosopher said, "Stupid is as stupid does."

I was just wondering what kind of world this would be if we - you and I - would all say, "OK, sure, I've done a lot of stupid, mean and nasty things in my lifetime and I wish I hadn't and it bothers me.

Here are 3 of the 12 steps used in Alcoholic Anonymous: 

8. Made a list of all persons we had harmed, and became willing to make amends to them all. 

9. Made direct amends to such people wherever possible, except when to do so would injure them or others. 

10. Continued to take personal inventory and when we were wrong promptly admitted it.    

Ho Ho, I was just thinking, What if everybody worked on those three steps, all of us, not just those in recovery programs. What if everybody in this world, including the people in Washington and Moscow and Beijing and everywhere. What if we all set out to becoming honest, caring, fun loving friends and neighbors? Sure its crazy! Nuts! Ridiculous! Impossible!  But what good is a newsletter if it can't stir up your blood and your mind and your heart  a little.  OK, we'll compromise.  Just do something nice for somebody today and see how good it feels.     

How a 98-Year-Old Man Created Meaning for His Life and Others

Apple PieI saw this story on the PBS NEWSHOUR the other night and was overwhelmed by the amount of goodness that was shared by this man. Leo Kellner lives in Hastings, Nebraska and retired from his job at age 92. Shortly after, his wife of 72 years passed away. Four months later, he was sitting in his house wondering what to do with the rest of his life. Then it came to him, he said, “I can bake.”  According to the program transcript, “He made 144 apple pies that first year, and hasn’t stopped since. You might think it provides a great retirement income for Leo, but the thing is, he doesn’t charge a cent. He gives every one of his pies and cakes away for free to friends, those who are sick, or to hospice volunteers, to those attending a funeral, to an elderly woman or a man who just can’t afford a good meal.” He says that baking and giving these cakes and pies away makes him happy because it puts smiles on people’s faces. When asked about any secret ingredients, he responded with, “I make it with love. I don’t just make it just to be making it. I make it with love. That’s my secret ingredient.” Mr. Kellner also admits that if he weren’t doing this, he probably wouldn’t be alive. If you would like to read the entire transcript about Mr. Kellner’s fascinating story, just click on this link

Make a Circle

CircleOne of my favorite illustrations for a speech was asking the audience to make a circle with their thumb and their index finger. Hold it right up there.  Now, all together, bring the circle down to your chin. (I would make the circle with my right hand to demonstrate and then bring the circle down to my right cheek. Generally about 98% of the audience would bring the circle down to their cheek.  Then I would ask, "What did I say." and then the audience would catch on that they had been had. I'd say, "This guy down here slid his circle from his cheek to his chin and said, 'I did it right."  

People don't do what you tell them to do, they do what they see you doing and if you don't like the way your children are turning out then take a look at yourself. Remember when you point one finger at them you have three fingers pointing right back at you. Don't like the way your teenagers are driving and smashing up your cars?  Take a good look at your own driving, after all you have been teaching them by your example for years.

One Famous Man’s Secrets for Growing Old and Thriving

AgingCurt Schleier recently posted a fascinating article about Carl Reiner on Mr. Reiner, who is an actor, writer director and creator of “The Dick Van Dyke Show,” is 95 years old and still going strong with several books about to come out and he’s working on several others. According to the article, “The first thing Carl Reiner does every morning is pick up the paper and read the obituary section to check if he’s named there. ‘If I’m not, I’ll have my breakfast….’” At the suggestion of his nephew, Mr. Reiner set out to find what keeps some old people young. The people he interviewed ranged in age from 92 to 102 and included such notables as Kirk Douglas (100) and Betty White (94). The things these people had in common were the following: they stayed busy, they had a zest for life (one still parachuted while another ran marathons), interacted with others often and they had a funny bone—they found the humor in life and were able to laugh at themselves. This is sound advice from seniors who are thriving. If you would like to read Mr. Schleier’s article in its entirety, click on this link.

History Lesson

RailroadThe US Standard railroad gauge (distance between rails) is 4 feet, 8.5 inches. That's an exceedingly odd number.  Why was that gauge used? Because that's the way the first railways were built in England, and the first US railroads were built by English expatriates. 

Why did the English people build them like that?  Because the first rail lines in Europe were designed and built by the same people who built the pre-railroad tramways, and that's the gauge they used. 

Why did "they" use that gauge then? Because the people who designed and built the tramways used the same jigs and tools that they used for building wagons, which used that same wheel spacing. 

Okay, why did the wagons use that odd wheel spacing?  Well,...  when they tried to use any other spacing, the wagons were prone to breaking down on some of the old, long distance roads, because that's the spacing of the old wheel ruts. 

So who created these old rutted roads? The first long distance roads in Europe were built by the Legions of Imperial Rome for the same reason the autobahns were built by Hitler and the Intestates were constructed in the U.S. to facilitate the movement of troops and supplies throughout the Empire - Reich - Country. 

And the ruts?  The initial ruts, which everyone else had to match for fear of destroying their wagons, were first made by Roman war chariots. Since the chariots were all made to certain specifications for or by Imperial Rome, they were all alike in the matter of wheel spacing. 

Thus, we have the answer to the original questions.  The United States standard railroad gauge of 4 feet, 8.5 inches derives from the original specification (Military, as it were) for an Imperial Roman army war chariot. 

But one "nagging" question still remains. Why did the design of the Roman army war chariots incorporate that specific wheelbase? 

Answer:  Because the chariots were designed to be just wide enough to accommodate the back ends of two war horses. 

So... the next time you are handed some odd ball specification or proclaimation and you assume that some horse's ass was responsible for coming up with it, you may be exactly right! 

Memorial Day

So many years ago in the last 70's just a few days before Memorial Day  I received a call from a director at WKZO TV in Kalamazoo.  He invited me to be a guest on his TV program and pay tribute to Veterans. At the end of the Viet Nam War it seemed that most people would like to forget all about war and some even felt that way about veterans, it seemed. I struggled with my message for some time but finally came up with A Letter To Max. Later I was honored to speak at the National Convention of the Purple Heart Association and following that this was published in the national Purple Heart Magazine.  

I arrived at the TV Station early and found a very creative director and he pulled up a great version of Taps and played it just before I started reading. He"d  pulled up a number of shots of Korea and fighting men and even Arlington Cemetary and the crosses on the graves and he did a great job of matching the photos with the reading I did.     

 A Letter to Max by Art Fettig

A Letter to Max
© Art Fettig 

Dear Max,

It's Memorial Day and I'm thinking about Korea and about you, Max.  You and those other G.I's they carried off on liters from that damn, beat-up powder-topped hill we called Old Baldy.  We were fighting so that the world would be safe for democracy.  Maybe we did a lousy job of it Max, because people are still killing each other for the same reason.

Oh, I remember you Max.  You didn't talk much, but we spent every moment together, sitting in that stinkin' bunker, through those long nights.  We took turn on watch, putting our lives in each other's hands for a couple of hours sleep.

Max, I remember how we went without food for two days because somebody screwed up in our supply lines.  Finally, I got so disgusted that I crawled up to the Command Post.  While I was there those rounds came in.

Later, when I went back to our bunker, I found you Max.  You and that other guy I'd never known before.  I guess he was just passing by when that barrage came in and he jumped into our hole and he met death there for me.

So I'm still here to remember you Max; you and that other guy and that beat up hill where we chose to meet the enemy and say, "Hold it!  We've come to make this world safe for democracy."  They didn't listen, Max, and they killed you.

Max, I've got the feeling that maybe we made that trip overseas in vain.  That the place to make the world safe for democracy is right here and the time is right now.  What we've really got to remember today is that war is hell and that death is real and what the world needs right now, Max, is love.  Love and a lot more love.  Not a lot of men running across oceans to make the world safe for democracy.

You didn't say very much, Max, but I remember what you did say.  It seemed pretty corny right then.  You said, "Man must learn to love his fellow man."  

Max, it is finally beginning to make sense to me.  Like you said, Max, Love is the answer.


Your buddy
Art Fettig

The Most Important Things in Life Can’t be Bought; They Must be Earned

Kind, Loving LifeOne of my connections on LinkedIn posted the following quote by Clarence Francis who retired as Chairman of the Board for General Foods in 1954. The quote points out that the most important things in life can’t be bought; they must be earned. As Mr. Francis put it: “You can buy a man's time; you can buy his physical presence at a given place; you can even buy a measured number of his skilled muscular motions per hour. But you cannot buy enthusiasm; you can’t buy initiative; you cannot buy loyalty; you cannot buy the devotion of hearts, mind or souls. You must earn these.” When you extend Mr. Francis’ quote from business to life in general, the list of things that must be earned also includes love, friendship and respect. The good news is that all these things are very easy to earn. All you have to do is live a kind, loving and caring life and they’re yours. 

Catch Them Doing Something Right

Thumbs UpIn 1988 I had the honor of being the Early Morning Speaker at the National Safety Congress at McCormick Place in Chicago.  One of the points I tried to make was that the best way to get people working safely is to catch them working safely and compliment them on it.  Throughout the twentieth century we did just the opposite.  We were busy passing out a book full of safety rules and then spent our time looking for violations.  When we discovered somebody doing something unsafe or wrong we pounced upon them with a lecture on safety just as if we had discovered a treasure. Sometimes we had a hearing and disciplined them. I first discovered the value of this idea when I wrote a series of children's books on positive living.  I challenged each teacher to take a list of all their students and set out to somehow catch each of them something right and then commenting favorably to them about it. If this is done with bystanders present all the better.  I've had teachers call me with reports about how it took them weeks to find some students doing just one thing right but when they discovered it and they commented upon it then almost immediately they found that same student doing another good thing and another and another. I have had some teachers so thrilled with this discovery that they would be in tears with joy. There is nothing new about positive reinforcement but have you tried it with the people you deal with every day?  Why not give it a shot? I met with a safety person in a rather small manufacturing plant last week and he told me that they had just gone one year without an injury for the first time in their plant's history and he said that if he had to give credit to one practice for this breakthrough he would say that it was the positive reinforcement that he offered each worker in regard to safety.

How The Years Fly Bye

Art and Jean FettigJean and I will have been married over 90 years as you read this. (Not all of those years to each other.) I was married 39 years previously and she was 35 years.  May 19th we will have been married 16 years together.  We met online. I lived in Battle Creek, Michigan and she lived in Hillsborough, North Carolina.  It was 1998 and I had just given a speech at the National Safety Congress and some fellow asked me if I would like to travel to Australia and give a series of Safety Speeches.  He was just checking on fees and availability and such. It was a very tentative thing but it led me to check out the Internet for information on travel in Australia. Jean had just sold her travel agency and was helping the new owner and she knew a lot about Australia and darned if, through the miracle of the Internet, we got together.  She asked me a lot of questions and I asked her a lot of questions and in time we stopped talking about travel and started asking about each other.  

Well, we both must a liked the answers we were getting from each other because we soon got together and we've been together ever since.  That prospect never did hire me to speak in Australia.  We went there later as tourists.  In fact, it seems like we went almost everywhere together. To the Artic Sea at Norway, To England and Turkey and Greece and New Zeeland and yes, all over the Carribean and Hawaii and many of the New England States and a mess of National Parks and I worked for the Army and Navy and Marines and Air Corps and for so many wonderful organizations. We rendezvoused in Mexico City, honeymooned in Wyoming and Estes Park, Colorado and gol dang, come July our collective age will be 170 and we ain't done travelin' yet.

I figure our sixteen years married is a good start.    

Lee Alan on WXYZ's Club 1270

Club 1270Lee Alan Facebook Posting, "OTHER DAYS - NEW YEARS EVE 1963 - Thanks to Jim Feliciano for posting this of (L to R) me. Brenda Lee, brother Joel Sebastian on the pilot for Club 1270. Notice the Brenda is holding "Thee Lee Alan Fined Toned Horn" At the opening of the show I was dressed as the New Year. Joel; introduced me wearing a DIAPER Ha! . We had a 49.6 percent share of audience watching television - 1.49 million people"

A Dimmed Point of View

ThinkingAsked to describe my point of view I might reply "Dimmed."  There is a whole lot right now that is going on in this world and I haven't a clue.  Now if you asked me what I thought about The Abortion Bill I would say I think we ought to pay it.  Or The Cambodian Position, I'd say I never tried it. But if you asked me about Trump and the Russian's messing with the Election I might say, "I thought the election was over."

I used to figure I was pretty well out of it when it came to current affairs but now I must admit that I'm all the way out of it.  It seems so useless to follow the news today when there is so much misreporting and lying going on. In 1936 there was a hit song by Fats Walters titled "It's a sin to take a lie."  I was seven years old then and somehow it was ingrained into my subconscious mind. I feel lost when I listen to commercials. I no longer read any of them online. When I try to pull up a news story I get so many commercials that it is just about impossible to actually read a story and when I do I find the Lead or teaser that led me to consider reading the story actually was a big lie. Pure unadulterated B.S.  It wasn't really a "jaw dropping" story at all but a ho hum waste of time.  When asked if I am over the hill I respond, "What hill?" and if someone follows up I realize that it really isn't worth a hill of beans.  

Science Shows there are Huge Benefits for being an Optimist

Water GlassDerrick Carpenter recently posted an article on that listed some of the many scientifically proven benefits that optimists, people who see a glass half-full rather than half-empty, enjoy. First, they’re much happier than pessimists. They also live longer—eight-ten years longer and this additional decade seems to be lived in good health. In addition, they have better and longer-lasting romantic relationships, are healthier, more successful and bounce back from adversity faster and stronger than pessimists. Optimism is all about our attitude and, guess what? We get to choose our attitude. As psychiatrist and Holocaust survivor Viktor Frankl put, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.” If we exercise that freedom wisely and choose optimism, our lives will be much longer and far better. If you would like to read Mr. Carpenter’s excellent in its entirety, click on the following link

Rosa Ybarra and Gary Westbrook - One of many after hours gatherings

Gary Westbrook and Rosa YbarraThe camaraderie of co-workers was always evident at work and after-hour gatherings.

There are Things You Can do to Make Yourself Happier

RelationshipsA recent article by Jane E. Brody, which was posted on, pointed out that by regularly engaging in activities that promote positive emotions, we can become happier and healthier. Some of these activities include:

Do good things for other people. In addition to making others happier, this enhances your own positive feelings. It can be something as simple as helping someone carry heavy packages or providing directions for a stranger.

Appreciate the world around you. It could be a bird, a tree, a beautiful sunrise or sunset or even an article of clothing someone is wearing. 

Develop and bolster relationships. Building strong social connections with friends or family members enhances feelings of self-worth and is associated with better health and a longer life.

Practice resilience. Rather than let loss, stress, failure or trauma overwhelm you, use them as learning experiences and steppingstones to a better future. 

The good news is that each of these activities is very doable. If you would like to read Ms. Brody’s excellent article in its entirety, please click on this link

All I Want Is My Three Front Teeth

TeethAfter nearly half a century of professional speeches I've had almost everything happen to me, but recently I had a new experience.  I was speaking for seniors over at Solty's Adult Day Care Center here in Hillsborough. I had a warning signal the night before but I crossed my fingers and kept my date with that group.  I was just about to my closing segment when one of my upper front teeth went flying out of my mouth and across the room.  I smiled a big ugly smile and sang the song Judy Garland sang in the movie "There's No Business Like Show Business"  "Be a clown, be a clown, all the world loves a clown.  Be a poor silly ass, and you'll always travel first class."

I had everyone sit in place and examine the floor around them searching for that tooth. We all continued searching for my tooth. Everybody was so nice and cooperative about it.  I carefully walked over to my table and started the music for my closing number which was the I Love You Waltz.  I glided across the room addressing each of the attendees personally. We cleared a safe path that we double checked for my tooth and the attendees walked into the dining room. Then a couple of the staff came with flashlights and we all crawled around on the floor checking out the whole room.  Finally, one of the ladies searching under the chairs along the wall called out excitedly, "I found it." And we cheered and I put that little tooth in a little plastic bag and later in the day, a life saver, Dr. Daniel Cheek, DDS, worked me into his schedule and he cleaned and polished the tooth and then gave me back my smile.

I'm sure glad I no longer take myself too seriously.  The way it worked out, we all had a good time.

Trump Praises Australia's Single Payer Healthcare System

President Trump claimed a victory Thursday after the House approved a more free-market approach to health care. Then he capped it off by praising a country with government-run, universal health care.

Performing Kind Acts Makes You Feel Wonderful

BalloonA story by Justin Pazera about a very kind act was recently posted on The story began, “…when 12-year old Vanessa, who lives in west Phoenix, wrote her address and a wish for books and on a balloon and let it go. Several days later it landed 20-miles away in Mesa.” Two sisters, Kathy Schumacher and Barb Mattingly, found the balloon and decided to make the wish come true by sending Vanessa the books she asked for. Then Vanessa decided she wanted to meet the two ladies who sent her those books. Last week, the three met in a small conference room in the Phoenix Library. “Barb and Kathy brought Vanessa's balloon to give back to Vanessa to one day show her own children that wishes really do come true.” When the three met, Vanessa said, “I have a lump in my throat right now.” She went on to say, "I thought that nobody would actually buy me the books but now I see there is kindness in this world. The two sisters said they're just happy the balloon landed in the right spot. "’Just do something nice,’ says Barb. ‘It makes you feel good. And if you can make a child feel good, just do it.’" If you would like to read this entire wonderful story or view the video clip of their meeting, here’s the link

This Could Happen in Arizona

Jack ZawadskiJack and Bob were together for more than 50 years. When Bob died, the funeral home refused to accept his body after learning he was married to Jack. Can you imagine a crueler time to discriminate against a person than when they’re grieving the loss of a spouse?

LCM ALUM Annie Skivington serving in Hungary

Anni SkivingtonAnnie Skivington, a graduate of ASU with a major in landscape architecture, is part of the ELCA's Young Adults in Global Mission program (YAGM). We have had several students selected for YAGM over the years. Julie Gerrish is currently serving in Senegal. 

Annie is serving in Hungary in a small town near Budapest. Click on the video to hear Annie describe her time there (she returns home the end of this summer) and see some of the people with whom she lives and works and some of the experiences Annie is having. 

A Season of Renewal

SparklerI was looking through some of my older poems just recently and came upon the following. Somehow it sounded like something we might think about today.

A Season of Renewal
(c) Art Fettig

Perhaps the greatness of America is seasonal in nature. 
And far too long, we, as a nation,
Have languished through a sleepy summer to a fall.

Now, our President reminds us of the cold, hard truth
That winter is upon us and we must get back to work with gusto,

If we are to survive --- and thrive.

Now, as we brave the frigid, bitter truth, we are reminded
That America was once truly “One Nation Under God,”
And now we must return to Godlike conduct,
As we relearn the truth that there is dignity in work
And pride in doing well.

So as we strive together, struggling, making sacrifice,
Renewing our commitment to our country --- to our fellow man
And to ourselves,
We will witness, yes, we will witness the rebirth
Of the greatness that is America.

Spring will come once more to our land
And with it hope, with liberty, justice and opportunity for all.

For that is America.
Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle Edition]

Turning Your Customers into Long-Term FriendsThere’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson. Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends.

Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year!

100% Employee Engagement Guaranteed! (Revised Edition): Introducing a New Management Model [Kindle Edition]

100% Employee Engagement Guaranteed!Imagine a workplace where every employee is engaged with their work ... where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don't need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can't be easily copied. They're constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.

Ross Reck's Selling Made Incredibily Easy [Kindle Edition]
Selling Made Incredibily EasyIf you want to be an incredibly successful salesperson without killing yourself in the process, there’s only one way to go - it's called repeat and referral business. In other words, get your customers to do all the hard work for you. This 70 page book will show you how to work smarter instead of harder as a salesperson. The payoff for using this method of selling is simple: You'll be far more successful with far less effort and stress, but most important, you'll feel really good about yourself.


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