Of the thousands of News "Nuggets" that are added to our databases each day, we try to select weekly a few that we feel challenge and inform our viewers/readers the most.
Recent postings from our clients....
Whose Business is it how You Order Your Steak?
The Wall Street Journal recently ran an article written by Hilary Potkewitz titled, “Steak Without Shame.” The article recounted the experience of a woman in an Omaha steakhouse who informed her server that she wanted her steak well-done. Here’s the dialogue that followed: “The server, incredulous, asked if she was sure. (She was). ‘So that means it’ll be cooked all the way through.’ (Yes). ‘No pink in the middle?’ (Correct). ‘The chef will probably need to butterfly it.’ (That’s fine). ‘Your entrees will take longer to come out.’ (That’s OK). ‘You know you could just eat a hockey puck covered in blue cheese instead of wasting a steak.’” And, woe is me, if you have the audacity to order catchup or A1 Sauce to complement your well-done steak. You’ll probably draw some stares and snickers from your fellow diners and even catch some grief from the people sitting at your table. What I want to know is where these “steak Nazis” get their authority to judge others on how they order their steak? I can see judging people regarding how they treat children, senior citizens and pets, but how they prefer their steak should be nobody’s business but their own. What do you think?
Talents and Opportunities
On a scale from one to ten how would you rate your lifetime achievements so far? Given that you were blessed with certain talents and that you have made the effort to discover what your talent or talents are, how would you rate your accomplishments to date? What have you done recently to hone those talents, to put them to work for the good of all humankind?
With so many of our young people coming out of our colleges with brand new diplomas in their hands it won't be easy for many of them to find a slot they can fill where they can put their skills and talents to work. I talked with a young man the other day who had taken a job in a factory so that he could provide for his children. His talent is poetry and, in time, he just might make a difference in this world. The majority of poets I have met would be starving if they depended on their income from their poetry.
I recently received a book written for Hospice workers by a wonderful lady I met while working for the railroad in Battle Creek, Michigan. It is a wonderful book and I discovered that the most precious thing a Hospice worker might do is develop the ability to listen. For a guy like me who had earned most of his lifetime income from talking, that is, giving speeches, that is a revelation. THAT WORKER MIGHT BE A TRAINED PROFESSIONAL BUT IS LISTENING HER/HIS MOST VALUABLE TALENT? I’m discovering that one of my greatest faults and weaknesses is my inability to listen.
How might you discover your special talent and how might you get started using it? I started writing in high school. I tried speaking there too but I was eliminated from the Elocution Competition because my humor presentation which won the classroom competition in 4F was deemed unsuitable. It was a wise decision. 4F was a pit occupied by the unpromising.
As I write this I finally realize that my life would have been a lot less complicated if I had spent as much time reading and listening as I spent writing and speaking.
Somewhere I read that Hell would be a place where you were shown exactly what your talents were and also shown all the missed opportunities you had been given to use those talents.
And you can't go back.
Too late smart.
Have I squandered my talents and my opportunities? Have you? And are we going to do anything to do a better job of using our talents and our opportunities in the future?
Our Attitude has an Enormous Impact on Our Health
We’ve all heard the phrase: “Attitude is Everything.” An article written by Dr. Mehmet Oz and Dr. Mike Roizen, recently published in The Arizona Republic, points out that this is especially true when it comes to our health. According to the authors, feeling happy and optimistic reduces our risk of just about everything from heart attack to post-surgery setbacks. In addition, a positive attitude also improves our quality of life, even if we’re diagnosed with a serious disease, and promotes resilience which helps us rebound if we become sick. The authors suggest some things we can do to improve our attitude.
- Cut the Clutter—clear up the messes in our lives like that stack of bills and correspondence on our kitchen table and make our bed every day.
- Cultivate Gratitude—take the time to thank those around us for what they do and spend some time counting our blessings.
- Consciously Look on the Sunny Side—focus on the things that are going well in our lives rather than on the things that aren’t.
If you would like to read this excellent article in its entirety, here’s the link.
I Remember It Well
Recently I looked at the date on my computer and it read April 9th. Memories came gushing into my mind.
On April 9th, 1951 I was inducted into the United States Army. My pay for what seemed like a twenty-four hour, seven days a week schedule was $52.50 a month. I believe it was an additional $15 a month when we came under fire from the enemy in Korea. Of course, from that sum we had to provide our own shaving materials, tooth paste, frequent haircuts, cigarettes, laundry and most often a dollar would be deducted from our pay for the Red Cross. The rest we squandered on villas, booze and wild women.
I must admit the Army provided our food, our clothing and most often shelter. I can recall, while training at Fort Bliss, getting dressed up in my Class A summer uniform and riding in the back of a truck into El Paso to discover that the civilian workers on the El Paso garbage trucks were all wearing the same outfit I was.
The food was... well here is a story to describe it. A private on KP sees this big truck pulled up behind the mess hall. He goes in to the sergeant and reports, Sergeant, there is a garbage truck outside." and the sergeant says, "See if it is a pick up or a delivery." Nuff said.
"What did you do in the war, daddy?" "I did my time, my children. One Year, ten months and 27 days, with time off for good behavior."
Oh, those were the good old days.
'Team:' Work Jargon or is it Real?
For the last 20 years, it has been common in the workplace to start an email with “Team.” This became widely used as organizations decided that the team approach lead to more cooperation and higher productivity. But, is your team really a team? Is teamwork a strong workplace value with each member feeling they are a valued team member? A recent Gallup poll indicated that 68 percent of employees are not engaged with their work meaning they’re either apathetic toward their job or doing the least amount to get by. How is it in your workplace? Even if your leadership isn’t on board with enhancing your morale, you spend 40 or more hours a week with your coworkers. Each of us can impact our team daily by being kind and appreciative to our coworkers. What can you do today to help your team be a real team?
Avoid Treating People Like Light Switches
One habit that's all too easy to fall into is to treat people like light switches--turn them on when you need their help, then ignore them until you need their help again. When you treat people this way, you send them a very clear message that you're taking them for granted. Once people receive this message, they become turned off about going the extra mile for you and they take their best efforts to where they are better appreciated. To prevent this, regularly visit these same people and ask if there is anything you can do for them and do it. If you do, the next time you need favor, you can be sure that the answer will be yes.
Relationships Work Far Better Than Techniques
For the most part, people prefer to do business with people they like and trust. That’s why personal relationships are far more effective when it comes to getting people to say ‘yes’ than the mastering of any sales technique. Let me give you an example: Eighty to ninety percent of the people who go into the business of selling life insurance leave the field within a year. Now let's take a look at a typical beginning insurance salesperson: Jill, a college graduate who has just completed an insurance company's three-week training program at corporate headquarters. During this training program, Jill is thoroughly coached on the latest selling techniques.
After Jill has completed her training program, the first person to whom she tries to sell a policy is her father—someone with whom she has an already-established relationship. Now he probably needs another insurance policy like he needs a hole in his head, but he wants Jill to get off to a good start. After the transaction has been completed and Jill has a check from her father, he says, “I'll bet your brother could use some insurance.” Of course her brother, in the interest of maintaining peace in the family, will eventually say yes. And finally, everybody like Jill has a few friends like me who would rather write her a check than risk losing her as a friend.Eventually, however, Jill runs out of friends and relatives—people with whom she has already-existing relationships. When this happens, she tries the same techniques on total strangers that seemed to work so well on her father, her brother and her friends and what happens? Doors slam in her face. Regardless of how strong a person's self-image is, there are a finite number of door slams that a person can endure. When this occurs, Jill decides that maybe she isn't cut out to sell insurance and changes careers.
It's interesting to contrast the Jills of this world with those people who go into the business of selling insurance, make a career out of it, get rich at it, and eventually turn the business over to their children. These people don’t even bother with selling techniques. Instead, they invest, up front, in personal relationships that eventually lead to trust and then spend the necessary time and effort to maintain these relationships. After a certain amount of time, they no longer have to sell insurance. The reason: Their satisfied customers are out there selling it for them!
The Musical Wheel
My daughter, Nancy was on the phone today from California and I was at my computer and the small drawer on my computer table was open. It is crammed full of stuff and wonderful memories and as I glanced down I saw this little Musical Wheel. I turned the little stem on the wheel and told her about the history of that little wheel. First I let her hear it tinkle. Then I laid the base of it on my table and turned the stem. It played its own stirring rendition of the tune Yankee Doodle Dandy.
I’d found my first little wheel in a fascinating sort of junk store on the Dixie Highway just outside Pontiac, Michigan in early 1988.
This was not retail material they offered, it was stuff they bought from manufacturers who had parts of things they made and this wheel was something not used in the manufacturing of Music Boxes. They carried all sorts of fascinating things like eyeballs from dolls, miniature drum sticks,tiny springs and all sorts of parts of things, mostly junk in the eyes of most people, but, as you might know, one man’s junk is another man’s treasure. I'd visit the store monthly with another idea person named George and we'd brainstorm as we went through the entire store bouncing ideas off one another and having a wonderful idea exchange.
I bought a couple of these little musical wheels for about 20 cents each. I’m a professional speaker, a motivational humorist and I am always looking for stuff a client might use to make a point. For instance I put together a dozen little cards for an auto company. We pasted little items on cards to reinforce some point. We sent them out once a month with something different pasted to a card. Something like an eyeball saying “You only get two of these, use them wisely.”
After carrying that little musical wheel in my pocket for a few weeks I went back to the store and bought a hundred. When I gave a talk on leadership at Notre Dame University for students I talked about how the President of Grand Trunk Western RR had changed my life. He spotted my talents and then gave me permission to just do my thing to change attitudes and improve performance. I said that he was a sounding board for my talents.
I gave each of the students a musical wheel and first we all turned the wheels together and I asked them for the name of the song it played. One by one they figured it out. Then I had them hold the wheels up and a hundred wheels tinkled in the classroom. Then as I challenged them to become sounding boards for others talents I invited them to hold the wheels on their desk and turn it. The desks served as sounding boards and the room was filled with music.
My Mentor, Herb True, Ph. D. and Anita Jacobs PhD, both professors at Notre Dame and St. Mary's were in the room and later, at lunch they both agreed that this was the most powerful hand-out they had ever seen. I rushed back to that little junk store the next day and asked the fellow how many of these little wheels they had and he replied, "10,000." I dickered with him on the price a bit and got him down to a dime each, that was $1,000 and I bought his whole stock.
In 1988 I was speaking at the National Safety Council’s Early Morning session and I would estimate the audience at 2,000. I gave each attendee a little music wheel and repeated the above material. McCormick Place in Chicago was filled with 2,000 tinkles and then with the use of their chair backs as sounding boards music swelled and so did my heart. I challenged them to take this little wheel and put it where they would see it every day and then to try and discover the music that is hidden in each person they come in contact with and to act as a sounding board for others talents.
What happened to those 10,000 little wheels I purchased back in 1988? I have doled them out very carefully to many thousands of teachers, to safety leaders, to college students and others I have found in positions where they might have the challenge and the opportunity to touch the lives of others. How many wheels left? Perhaps twenty hiding from me in a drawer up in my music room. They are waiting for my call when just that absolutely right opportunity arrives. I'm certain I will recognize it when it comes.
“Music hath charm to soothe a savage breast."
A Mini-second Slower
I had a really nice visit with a friend of mine today who knows more about humor and comedy then anyone in this whole world that I know. We talked a few minutes about timing and in comedy the difference between a great laugh and a smile is just the matter of waiting a mini-second for the humor to sink in. A mini-second seems like a year as you wait patiently for that laugh. If you go ahead without the delay then you step on the laugh and it seems impolite to laugh when you start talking again too quickly. Or possibly, and quite likely you never stopped talking. It takes courage to wait for the laughter. I started thinking about timing. There is a line in the song Bring On The Clowns that says, "Isn't it rich? Isn't it queer, Losing my timing this late in my career?" We both agreed that it is tough keeping your timing when you are not given the opportunity to fine tune your material several times to get it right and to keep it working. I remember when I first started speaking as a professional. If wonderful things happened then I would get a booking once a week. Then one week I had three bookings in one week and I got to do mostly the same material at each banquet. I'd say that I advanced light years by the end of that third presentation. I was no longer fumbling around remembering the material, the material was already there in my mind ready for delivery and I could enjoy the ability to work on timing, waiting for laughs, and with that came the opportunity to ad lib and get two and three and sometimes four laughs out of the same bit of material. My friend told me that it was getting tougher and tougher in the humor speaking business and that now, each talk was a real challenge.
Now I'm not ignoring the position of you, the readers of this newsletters. I know that almost none of you will ever try to do stand up comedy or even become a humorist, however, I believe that almost all of you have to get up on your feet and stand up in front of an audience or fellow workers and if you can make opportunities for yourself to do it three or four times in a week and if you will try to insert just a bit of humor into what you are doing you will experience a new breakthrough for yourself. But of course, remember, that nothing happens if you do nothing. Once I got my speaking skills in order I could not believe how many doors opened for me in my career.
Angels Often Come in the Form of Total Strangers
A friend from Michigan shared this story with me and I want to pass it on to you. “There are extra nice strangers in this world. I hit a deer this morning and the front-end damage to my car included a destroyed radiator. While waiting for the deputy to arrive to take the report, a nice lady named Dana stopped by to ask if she could help. I told her that I was just waiting for the sheriff and because the car was non-functioning, I was getting cold. She stated that she had to drop her kids off at school, but would come back and let me warm up in her truck while I waited. The deputy was there by the time she returned...with a large cup of coffee for me to warm up with. She had been on her way to work and had called in to say that she would be late. Wow! I thanked her for her kindness and sent her on to work. In addition, Dana made a call to her mother-in-law, who lived basically across the road, and she invited me in while I waited for my ride home to pick me up. Two very nice ladies. They were my angels this morning.”
The Tap Dancer
It was 1978 and I was almost fifty. My daughter, Nancy, twenty- two. . I had a booking to do three early morning speeches in the grand ballroom of the Conrad Hilton Hotel in Chicago.
They would cram a couple of thousand people in that room for my sessions and I was dedicating every spare moment of my crowded life into preparation. As a professional speaker, I had become known for my unusual, memorable closes. I had planned to use my popular “people” close which I did with a musical background playing.
Then on the second day I planned to use a new verse I had written titled, My Brother’s Keeper. For the third day I had a wild idea. I wanted to learn a simple soft shoe dance to do to the music of Bye-bye Blues. I worked out words and the timing and in my mind I could see myself tap dancing onstage with my lovely daughter, Nancy at my side.
In my imagination it was spectacular. About a month before the booking, I took a deep breath and approached Nancy with the idea. To say that she gave a cool reception to the idea would be a real understatement. After a few days of coaxing plus the promise of a monstrous bribe, she consented to join me in the basement rec room together with a tape player on which I had our proposed music.
I explained that we’d need less than a minute of actual dancing in the arrangement I had written and I played the tape and did the go-in that I had prepared.
As we got to the point where I visualized the dancing, I cried out, “Now! This is where you come onstage in shorts and black tails, toss me a cane and a top-hat and together we go, ta ta ta ta - tata - ta-ta-ta - tatatata - ta ta-ta.”
“Dad,” she said in disgust, “do you mean ta ta ta ta - ta ta -tata?”
“Yeah!” I said. “Something like that. Just something that will look smart and absolutely show that I know how to do the soft shoe with you.”
Nancy told me to shut off the music. She hated that music. It was old fashioned. It was stupid and it just wouldn’t work.
“We’ll try to make it work for us.” I pleaded.
I won’t go into all of the gruesome details, but we struggled with it for a full hour and the next evening we struggled even harder and finally after another hour of struggle. I was awful. Nancy suggested that I sit down and listen to what she had to say.
“Dad, “she began. “I love you and I think you have a wonderful talent for giving speeches, but a dancer you are not and a tap dancer you will never be.”
Coaxing didn’t work. Bribes no longer had any effect on her. Her mind was made up. I was a klutz. I didn’t know my right foot from my left. I was positively hopeless. After two hours of struggle, I was not one bit better than I was to start with. She was right.
She finally summed up the situation by saying, “And not under any circumstances would I be caught dead dancing with you in front of two thousand people onstage at the Conrad Hilton Hotel.”
I got the point. I was heartbroken. My dream was fading. I tried half a dozen times to veto her edict without success. Eventually I gave up my dream and replaced the soft shoe idea with a wonderful story.
Nevertheless that old dream of tap dancing remained in the back of my mind and continued to haunt me. Every time I saw an old Fred Astaire or Gene Kelly movie, every video that shows Sammy Davis Jr., or Tommy Tune dancing brought back that dream and made me wish that I might have done that wonderful close.
The years passed, I got older and grew an enormous pot belly and the chances that I would ever fulfill my tap dancing dream diminished with each added pound and passing year.
My wife, Ruthie, contacted cancer and after a nine year battle, she died. At first, I mourned and found some solace in half gallon binges with ice cream.
Finally, I got sufficiently disgusted with my weight and physical unfitness, I went on a reconstruction program. In all, I guess I must have lost some fifty pounds or more and with it that ugly pot belly.
With that weight off, I felt so light that I felt like skipping. I felt like just flitting around. My feet were like feathers.
It took a while for the possibility to return to my mind, but one day, after my sixty fifth birthday, I joined a senior center and when I checked the list of programs they were offering, I spotted one that said, “Tap Dancing for Seniors." The instructor was Sherri Rarick.
Imagine, Sherri Rarick, the same wonderful woman who had taught our Nancy to dance so many years before.
I called Sherri. “I see you are offering a tap class,” I said, “I was wondering if I could take your class?”
“Certainly!” she replied, “We’ll take anybody.”
Then for an hour each week I submitted myself to a session of complete humiliation. There were about twenty women in our class and me. The women were so cute flitting along so beautifully in time with the music and there I was stumbling around like a complete klutz.
If you are reasonably coordinated, then I’m sure it will be difficult for you to understand this, but my feet and my mind seem to have a broken connection.
I’d visualize a step and see my feet going in the right direction in the proper sequence. Then as I tried to do the step, my feet, as if they had a mind of their own, would go off in a completely different direction.
It made no sense at all to me and it was a source of great disappointment and frustration. At the end of the six week course, I did not sign up for another term.
I had gone to Chicago and purchased a pair of patent tap shoes. Then one afternoon, I was looking for something in the basement and I discovered a miniature plywood Ping-Pong table just 3’ x 4’ in size. On a whim, I took the fixtures off it and brought it upstairs for a minor experiment.
I placed it in front of my television in the den and put on my shoes. Then for about a half an hour I tried the steps I had learned. Then I tapped my way around the board searching for something that might work for me.
I’ve played at playing the drums since I was a kid thirteen years old and so rhythms are not something new for me. I tried out a couple of old beats and I soon discovered that if I did a step very much like running in place it sounded just great. In fact, the heel and toe taps seemed to magnify everything and with a little practice I found that I could do a whole series of variations on that one step.
Within a week I had located a CD of Louis Armstrong and his all-stars playing a blazing rendition of Tiger Rag. My original goal set over twenty years before was to do a slow soft shoe. But now that I had discovered this new step, I felt that instead of a sedate soft shoe, I could set my sights much higher and go for a higher goal.
I practiced with just the last one minute of Tiger Rag. Then I put it onto a cassette tape several times for practice sessions.
One minute might not seem like a whole lot of time, but as Mark Twain used to explain; time is relative. It depends on whether you are kissing a pretty girl or sitting on a hot coal stove. I soon discovered that you can deliver a whole lot of variations on a running step in just one minute.
Describing a tap dance is a little bit like trying to tell how a melody goes with just words, but I will try to put a picture in your mind of just how the dance goes now after a couple of months of daily effort.
While the music starts out fast and just gets wilder, I start out slow, just tapping around like I’ve just discovered the taps on my shoes.
Then I begin to experiment and try them out a bit. At the end of the first chorus I double the speed of my steps and it’s not bad. I do a couple of turns and then I put my hands in my pocket and kick my feet out to the sides just sort of enjoying the experience.
There is a certain jaunt to the theme of the music and I seem to be caught up in the music. There is a break, I stop for an instant, then that jaunt takes over and suddenly my feet are flying. My arms begin to swing in circles and I look a bit like a two bladed helicopter that is about to take off.
Again there is a two beat break and I stop as I holler out - “Big finish.”
I now double the steps of my flying feet and my arms are flying twice as fast now and as the song comes to an end, on the final five beats, I throw out exploding caps that accentuate the beats with Pow! Pow! Pow! Pow! Pow!
I guess you had to be there and I will never forget it because when I first did it in front of an audience of seniors, they went wild. Later I did it to close a presentation for the United States Air Force and they caught it on video. Now I know I still can't tap dance. I remained a Klutz. But I was demonstrating how we should never quit trying new things. You can see it on Youtube by CLICKING ON THIS LINK.
Intentional Acts of Kindness Turn into Awesome Experiences
My friend, who is also a subscriber, shared a personal experience recently. It’s so wonderful that I’d like to share it with you: “I stepped a little out of my comfort zone today and found the benefits to be significant. I said ‘Hi, how are you’ to a total stranger while at the super market. He walked by quickly and said ‘Not good.’ I then got behind him in the checkout line and asked specifically what was going on. He elaborated and said his sister had just died and he was very upset. I talked with him for a short while and by the time all was said and done I told him, as he was walking out the door, that I would pray for him. He said his name is Edward and then he said, ‘And Diane, too.’ While this required a little extra courage and consumed a little extra time, I’m so glad I did it. It was an awesome experience!”
Don't Be Boring
Most of us will agree that one of the most boring things in the world is to have to listen to someone talk about themself while you want to talk about yourself. The thing we often forget, however, is that the person we're talking to feels the same way. People really don't care about what you have to say, they only want to tell their story. So give them the opportunity and they'll love you for it.
Spoiling Customers Is Good Business
A good example of how spoiling customers is good business involves the Nordstrom department store chain. I live in Phoenix, Arizona, where until recently, there had been no Nordstrom. The closest stores were located in San Diego, some 300 miles away or one hour by air. So how did Nordstrom get people from Phoenix to shop at one of their stores in San Diego in big numbers? The answer is they spoiled the people who did and they spread the word.
Squirrels climbed up under the hood of my Ford Escape and chewed up a mess of wires again. AAA sent out one of those long, long hydraulic flatbed rigs to move it to a repair shop. It looked like overkill to me. Remember when they would use little rigs with chains or a friend could just get his car behind your solid bumper and shove you to the repair shop? Maybe you are too young to remember when we had bumpers and you could bump them. Bump the front end of a new car today and you are looking at a thousand dollars damage at least. Oh where are those young boys with their bb rifles who use to regulate things like squirrels? Things just ain't what they used to be.
Opportunities Abound to Make Other People’s Days
Not long ago, I and several members of my family were having dinner at a barbeque restaurant. After we placed our order, I noticed a mother and her young daughter having dinner together in a booth not far from us. At first, I didn’t think much of it, but then a birthday cake with lighted sparklers arrived at their table—it was the little girl’s birthday. Seeing that they were alone, I walked over to their booth and asked the little girl if she would like us to sing “Happy Birthday” to her. They looked at each other and both nodded their heads. When we started singing, several other tables joined in and when we had finished, the little girl was smiling and all aglow and the mother had tears in her eyes. It was obvious that our small gesture had made their day and the rest of us felt great for having done so. Opportunities like this come at us on a continual basis and it’s our job as caring human beings to recognize and do something about them.
A Prison Visit
I went to prison last night here in Hillsborough. It took about fourteen months to get me through that gate but it was worth it. For me and I truly believe in my heart that for that audience it was a truly memorable experience. I gave a talk to a group of prisoners in a trailer and every seat was filled. You might say they were a captive audience but it might just have been one of my finest presentations ever. First of all I was so excited making preparations that I left all of my speech notes at home. I realized this just outside the prison gates but I figured it might be more fun to see just how well my memory was still functioning. The guards were very kind and efficient at the gates and ushered us into the meeting site. I talked for almost an hour and during my presentation we shared three of the songs I had written and recorded with Greg Brayton over the years. One song was titled, Don't Wait Too Long To Make Your Dreams Come True and they sang the background blues chant for me like no other audience has ever sung it. Oh it was fun. We laughed together and shared some serious moments. I just poured my heart out to them and they applauded twice at the end and every prisoner came up and we shook hands and they thanked me for coming. I was sort of celebrating my 56th anniversary of continued sobriety with them and I am so grateful that I could share that experience.Let's just say we touched each other's lives.
Angels - They’re All Around Us
Angels are those awesome people who routinely perform acts of kindness as they go about the business of living out their daily lives. They are wonderful to be around and if you start looking for them, you’ll find they’re everywhere. On a recent Monday evening, I was very tired and my wife was working. So, I decided to have dinner at our local Broiler and Tap. After I gave the server my order, I looked around to see who was eating in the lounge area. I noticed there were three late middle-aged people each eating alone. My guess is that they were all widowed. As I continued to observe the goings on, a woman server went to each of these three tables, said something to the person sitting there and then stood by and listened as each of them told her what was on their mind. Before I left, I motioned her over and said, “I have been watching you as you’ve spent time visiting with those people who are eating alone. You are a very kind person and that was such a wonderful thing that you did.” She thanked me for the compliment and said, “I’m a ‘social butterfly,’ it’s what I do.” I said, “No, you are an angel and that’s what angels do.”
| Turning Your Customers into Long-Term Friends: The Secret Sauce that Guarantees Repeat and Referral Sales [Kindle Edition]
There’s only one way to become an outstanding success as a salesperson. It’s called repeat and referral sales. It doesn’t matter if you’re selling cars, real estate, insurance, pharmaceuticals, financial services or farm equipment. If you don’t focus your efforts on generating repeat and referral sales, you’re going nowhere as a salesperson. Furthermore, there’s only one way in which you can get your customers to provide you with continuing repeat and referral sales and that’s by turning them into long-term friends.
Let me give you an example: Joe Girard was a car salesperson for Merolis Chevrolet in Detroit. For 12 straight years Joe was listed in The Guinness Book of World Records for being the world’s best new car salesperson. During his final year of selling cars, Joe sold 1,425 new Chevrolet cars and trucks! That’s 1,425 new Chevrolet cars and trucks sold by a single salesperson during one calendar year! 100% Employee Engagement Guaranteed! (Revised Edition): Introducing a New Management Model [Kindle Edition]
Imagine a workplace where every employee is engaged with their work ... where every employee shows up each day excited about giving every bit of energy, creativity and passion to performing their job. These employees don't need to be motivated because they already are and they channel their motivation toward creating a competitive edge for their company that can't be easily copied. They're constantly making innovative changes to products, services and customer experiences while providing superior levels of customer service which results in loyal customers. This means higher levels of repeat and referral business which, in turn, translates into significant increases in market share. In addition, absenteeism and turnover rates for these fully engaged employees are far below industry averages because they absolutely love what they do. This book presents a new management model that guarantees an employee engagement level of 100%. If you implement this model in your organization, every one of your employees will become engaged with their work; all working at their full potential. Think of what it would mean to the success of your business or organization if you could get all of your employees engaged with their work.
Ross Reck's Selling Made Incredibily Easy [Kindle Edition]
If you want to be an incredibly successful salesperson without killing yourself in the process, there’s only one way to go - it's called repeat and referral business. In other words, get your customers to do all the hard work for you. This 70 page book will show you how to work smarter instead of harder as a salesperson. The payoff for using this method of selling is simple: You'll be far more successful with far less effort and stress, but most important, you'll feel really good about yourself.